Refund & Dispute Policy

All Diamond credit purchases are instantly delivered digital goods and are final once credited to an account balance.

If a match fails to initialize or is interrupted by verified server outages, entry fees are automatically restored. For gameplay disputes, users must submit a ticket within 24 hours to support@sidebet.online. Contested funds are reviewed and resolved within 48 hours.

If an opponent is verified to have cheated, the match is voided and the affected player receives a 100% entry fee reimbursement.

Disputes are handled directly by our support team at support@sidebet.online with a 24-hour response turnaround.

Automated cancellation windows and proof timers are detailed in our automated match lifecycle rules.